Made-to-order gear
Returns & Reprints
We want your gear to arrive right. Because each item is made specifically for your order, our policy focuses on fixing genuine production and delivery problems.
Damaged, defective, or misprinted
Contact us within 30 calendar days of delivery if an item arrives damaged, defective, or with a manufacturing or printing error. We’ll review the issue and, when eligible, arrange a replacement or refund.
Please include your order number and clear photos showing the full item, the affected area, and the packaging when relevant.
Wrong item received
If the product, color, or size delivered does not match your order confirmation, contact us within 30 calendar days so we can make it right.
Size, color, and change of mind
Our products are printed only after you order. We cannot accept returns or exchanges for choosing the wrong size or color, or for a change of mind. Please review the selected option carefully before checkout.
Address problems
Customers are responsible for entering a complete and accurate delivery address. If a package is returned or lost because the submitted address was incorrect, replacement shipping charges may apply and a full refund may not be available.
Missing orders
For U.S. orders that have not arrived within 30 calendar days, contact us within 7 days after that point so we can investigate with the carrier and fulfillment provider.
Report a problem
Email support@electricmotorcyclebuilds.com with your order number, a description of the issue, and supporting photos. You do not need to mail anything back unless we specifically ask you to.
Last updated October 6, 2026.